Refund and Dispute Policy
REFUND AND DISPUTE POLICY
Effective Date: July 24, 2026
At Fares Hunt, operated by Aeronza Travel Group LLC, we are committed to transparency, fairness, and customer satisfaction. This Refund and Dispute Policy explains the procedures, limitations, and responsibilities associated with cancellations, refunds, billing inquiries, and payment disputes related to travel services booked through our platform.
By making a reservation, submitting payment, or using our services, you acknowledge and agree to the terms outlined below.
PART I: REFUND POLICY
1. General Refund Parameters
All cancellations, refunds, credits, exchanges, and modifications are governed by the fare rules, restrictions, policies, and contracts established by the applicable airline, hotel, cruise operator, car rental provider, tour operator, or other travel supplier.
Many discounted, promotional, consolidator, negotiated, bulk, and economy travel products are subject to significant restrictions and may be non-refundable, non-changeable, or partially refundable.
Fares Hunt acts solely as an intermediary and does not have the authority to override a supplier's refund determination.
All refund requests remain subject to the applicable supplier's approval and policies.
2. Hotels, Vacation Packages, Cruises, and Car Rentals
Reservations involving hotels, vacation packages, cruises, car rentals, tours, and other travel products are subject to the cancellation, modification, refund, and operational policies established by the applicable supplier.
Refund eligibility, penalties, supplier fees, cancellation deadlines, and processing timelines may vary depending on the supplier and travel product purchased.
Fares Hunt is not responsible for supplier-imposed penalties, operational decisions, overbooking situations, or refund denials issued by third-party travel providers.
Supplier-specific policies shall govern all non-air travel products.
3. U.S. DOT 24-Hour Risk-Free Cancellation Rule
Where required by applicable U.S. Department of Transportation regulations, eligible flight reservations may be canceled within twenty-four (24) hours of purchase for a full refund when the reservation is made at least seven (7) days before the scheduled departure date.
During this qualifying period, Fares Hunt will not impose agency cancellation fees or administrative penalties.
After the applicable cancellation window expires, all supplier fare rules, restrictions, penalties, and agency service fees become fully applicable.
Eligibility for the 24-hour cancellation rule is determined by applicable DOT regulations and supplier policies.
4. Cancellations and Refunds After 24 Hours
Once the applicable cancellation period has expired, cancellations and refund requests become subject to the policies of the airline, hotel, cruise line, car rental company, or other travel supplier.
If a supplier authorizes a refund, partial refund, travel credit, or voucher, Fares Hunt may charge an administrative processing fee of USD $50 per passenger where permitted by law.
The remaining balance, if any, will be processed according to the supplier's applicable refund procedures.
Administrative fees are separate from any airline or supplier penalties that may apply.
5. Financial Processing Timelines
Once a refund request is approved by the applicable airline, hotel, cruise operator, car rental provider, or other travel supplier, Fares Hunt will initiate refund processing as soon as reasonably practicable.
Refund processing generally occurs within seven (7) to fourteen (14) business days; however, actual posting times may vary depending on:
Airlines and travel suppliers
Payment processors
Credit card issuers
Banks and financial institutions
International payment networks
Certain refunds may require one or more billing cycles before appearing on a customer's account statement.
Actual refund posting times remain outside the control of Fares Hunt.
6. Partial Refunds and Supplier-Initiated Changes
Partial refunds may be considered when authorized by the applicable supplier in circumstances including, but not limited to:
Flight cancellations initiated by the airline
Significant involuntary schedule changes
Involuntary service downgrades
Supplier service failures
Supplier-approved travel disruptions
All refund determinations remain subject to supplier approval and applicable fare rules.
Fares Hunt cannot guarantee refund approval where supplier authorization is required.
7. Passenger No-Show Policy
Passengers who fail to check in, arrive late, miss boarding deadlines, fail to board their assigned transportation, or otherwise become a "No-Show" may forfeit some or all of the value associated with the reservation.
No-show policies are governed by the applicable supplier and may result in cancellation of remaining travel segments without refund.
No-show penalties and forfeitures are determined solely by the supplier's rules.
PART II: DISPUTE & CHARGEBACK POLICY
8. Customer Support Before Filing a Dispute
Fares Hunt is committed to resolving customer concerns promptly and professionally.
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback with a financial institution so that billing concerns may be reviewed and resolved efficiently.
Many billing questions can be resolved significantly faster through direct communication than through the formal chargeback process.
We encourage customers to provide Fares Hunt an opportunity to investigate and address concerns before pursuing external dispute procedures.
9. Transaction Verification and Dispute Response
To protect customers and prevent fraud, Fares Hunt and Aeronza Travel Group LLC may retain records relating to reservations and payments, including:
Booking records
Invoices and itineraries
Payment authorizations
Email communications
Text message communications
Recorded telephone conversations
Transaction logs
IP address records
Identity verification documents voluntarily provided by customers
Supplier confirmations and ticket records
Fares Hunt may provide booking records, payment authorizations, customer communications, ticket confirmations, and other relevant transaction records to financial institutions, payment processors, and dispute-resolution providers for the purpose of investigating and resolving payment disputes.
These records may be retained for a reasonable period as required for fraud prevention, accounting, legal compliance, and dispute resolution purposes.
Transaction records may be used to verify customer authorization and booking fulfillment.
10. Circumstances Generally Not Eligible for Agency Refunds
By completing a reservation, customers acknowledge that the following situations are generally governed by supplier policies and may not qualify for refunds from Fares Hunt:
Non-refundable fares purchased knowingly by the traveler
Airline penalties imposed after expiration of applicable cancellation periods
Missed flights caused by late arrival at the airport
Missed flights resulting from security screening delays
Missed connections caused by weather or supplier operational disruptions
Denied boarding due to insufficient travel documentation
Denied boarding resulting from incorrect passenger information provided by the traveler
Visa denials, passport issues, or immigration-related restrictions
Supplier-imposed restrictions outside the control of Fares Hunt
Nothing in this section limits any rights available under applicable law.
Refund eligibility in such circumstances remains subject to supplier policies and applicable law.
11. Fraud Prevention and Identity Verification
To protect customers from identity theft, payment fraud, and unauthorized transactions, Fares Hunt reserves the right to conduct verification procedures before issuing tickets or confirming reservations.
Verification may include requests for:
Government-issued identification
Credit card ownership confirmation
Billing address verification
Additional fraud-prevention documentation
Verification documents are collected solely for fraud prevention, payment verification, reservation security, legal compliance, and dispute-resolution purposes.
Failure to provide requested verification information within the required timeframe may result in cancellation of the reservation and issuance of a refund, subject to supplier policies.
Verification procedures help protect both customers and the company from fraudulent transactions.
12. Unauthorized or Fraudulent Transactions
If a customer believes a transaction was completed without authorization, they should immediately notify both their financial institution and Fares Hunt.
Fares Hunt reserves the right to investigate suspected fraudulent activity and may cooperate with payment processors, financial institutions, travel suppliers, fraud prevention providers, and law enforcement authorities when necessary to protect customers and prevent fraud.
Where permitted by applicable law, Fares Hunt reserves the right to pursue available legal remedies in cases involving fraudulent transactions, intentional misrepresentation, identity theft, or demonstrably abusive chargeback activity.
Fraudulent activity may result in reservation cancellation, reporting to relevant authorities, and other remedies available under applicable law.
PART III: CONTACT INFORMATION
13. Contact Information
For refund requests, cancellation inquiries, billing questions, or dispute-related matters, please contact:
Aeronza Travel Group LLC (DBA Fares Hunt)
Mailing Address:
1603 Capitol Ave Suite 413G-2599
Cheyenne, Wyoming 82001
United States
Phone:
+1 (888) 717-0346
General Support:
info@fareshunt.com
Booking Support:
bookings@fareshunt.com
Business Hours:
Customer Support is available 24 Hours a Day, 7 Days a Week.
Acknowledgement
By booking travel services through Fares Hunt, making a payment, submitting authorization forms, responding to booking confirmations, or confirming a reservation through any communication channel, you acknowledge that you have read, understood, and agreed to this Refund and Dispute Policy in its entirety.
Your continued use of Fares Hunt services constitutes acceptance of this Refund and Dispute Policy.